Solutions for manufacturers
Along with convincing quality, customer relationships can also be strengthened by means of a transparent logistics chain and comprehensive pre-sales and after-sales service.
Profit from our experience
In order to meet the constantly increasing demands and concentrate on its core business, ADLER Solar has developed a complete service for manufacturers which well-known companies have already been using for many years. Here, the idea of service and quality is always in the foreground.
We will be happy to share our experience or find the right solution together with you at a workshop. If you are interested, please make use of our contact form below.
For further information
Mr. Claas Oltmann
Phone +49 421 83 57 01 00
Complaints department for first level support
- First level support or complaints are taken directly by telephone or email.
- ADLER Solar has many successful years of experience with installation operators or other customer groups.
- In-depth technical questions can be answered in German, English and if required in other languages.
Inspection, analysis & diagnosis
- Once the inquiry or complaint has been completely noted, ADLER Solar can make an assessment and decision on its own, depending on the process.
- Alternatively, we consult directly with the manufacturer on a further course of action or have one of our certified PV experts write up an opinion.
Repair or spare parts dispatch
- Depending on the conditions of the products, ADLER Solar can offer to do the repair work on site or at its service center.
- Alternatively, after consulting with the manufacturer, ADLER Solar will ship an appropriate substitute product from its spare parts warehouse to the operator, which can be imported directly from its own bonded warehouse, if necessary. If the right product is not in stock at the warehouse, we will see to a suitable alternative.
Customized reporting with key figures
- All steps in a process are documented in a consistent system.
- The key figures are summarized in an informative report to give the customer an overview at any time.