ADLER Solar takes over European-wide services for FIRST SOLAR

Since 1 October 2012 the ADLER Solar Dialog Center manages all questions about the standard warranty process and site registration for First Solar in Europe. Your contacts at the ADLER Solar Dialog Center are: Natalia Barroso Ines Rheenen Evelyn Serf Janine Steinbeck

We look forward to hearing from you soon:

Phone: 0049-(0)421-83 570 110 (Mon-Fri 9 a.m.-5 p.m.)

Email: firstsolar@adlersolar.de

Would you like to send us a warranty inquiry? Please feel free to complete the Return Request Form and provide us with at least the following information:

  • Site registration number
  • Serial numbers of all modules in question (in the 2nd tab)
  • The corresponding „Return“-Code (in the 2nd tab)

 
On receipt of this information, we will carry out the formal warranty check and will provide you with a return confirmation requesting you to pack the First Solar modules subject for warranty in accordance with the packaging guidelines and to prepare them ready for transportation. We can then organize the pick-up, carry out the technical warranty check in our Service Center and inform you about the result. If needed you can purchase First Solar modules for replacement and packaging material via our service portal: service.adlersolar.de Direct contacts at First Solar are still available for you:

  • Requests for return and recycling of First Solar modules can be sent by filling out the Collection & Recycling Request form at the First Solar website www.firstsolar.com. Or you send an email to recycling@firstsolar.com.
  • All further technical questions please send in English to technicalsupport@firstsolar.com.
  • Please direct general inquiries to First Solar and for information about First Solar to info@firstsolar.com or use the inquiry form at the First Solar website.